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FAQ

frequently asked questions
01.
Sydon Cleaning Services

GETTING STARTED

Sydon has been providing local residents with flexible and reliable residential and commercial office cleaning services since 2016. By now, we’ve perfected our formula for great service.

We know that you’re an individual with circumstances that are entirely unique to you. We help you identify what your needs are, and then we provide you with services that have been specially tailored just for you.

It’s as easy as giving us a call!

The first thing we will do is visit your home of office premise to discuss your individual cleaning needs, and to give you a free estimate.

We will provide you with a comprehensive list of our wide range of services, so that you may choose what you’d like us to do for you.

Together we will create a work order tailored to your specific requests, and you will be provided with a copy. This is not a contract, but merely another way to guarantee you our personalized, consistent and timely service.

We are very particular about who we hire.

Every Sydon employee undergoes a rigorous screening process that includes extremely thorough criminal background checks. Additionally, all Sydon employees are fully insured and bonded.

Our employees are all given top-notch training to meet our demanding standards, and we regularly conduct quality inspection checks.

Trust is a vital component of our business. We pride ourselves on having earned the trust of hundreds and hundreds of customers throughout the many years of our company’s success.

02.
Sydon Cleaning Services

VALUE FOR OUR CLIENTS

Sydon offers regular housecleaning on a weekly, bi-weekly and monthly basis.

In addition, we are available for special one-time cleans. These include move-in/move-outs, deep cleans, new construction clean up, and occasional maintenance cleans for customers that just need a little extra help.

Our most popular visit is every two weeks, but we will schedule according to your needs.

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service – guaranteed!

Sydon want you to enjoy the kind of continuity in your service that allows you to never think twice about it. We make every effort to send the same cleaner to your home for each visit.

Our goal is to provide you with consistency no matter what; even if circumstances demand a staffing change. Every employee is extensively trained to utilize the same efficient, effective cleaning techniques.

We begin our relationship with you by visiting your home and creating a customized work order for your needs, so that you can always count on receiving the same great, personalized service to which you’re accustomed.

03.
Sydon Cleaning Services

MAKING A DIFFERENCE

In the unfortunate event that a breakage occurs, we will promptly make every effort to have the item repaired or replaced. All Sydon employees are fully insured to guarantee the safety of your possessions.

Our employees are not available for direct hire. A great deal of time and resources is put into hiring our staff.

Each employee signs a contract with us agreeing not to solicit or accept direct employment from any of our customers for a period of two years from the date that employee last worked for Sydon.

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

04.
Sydon Cleaning Services

VALUE FOR YOUR MONEY

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We’ll move your visit to another, more convenient time or if you wish, cancel it all together.

Pets are not a problem. We do need to be notified if you own pets, and we like to know their names(if any). If you have any special requests regarding your pets, or there are any special circumstances we should be aware of, we will want this information to be included on your work order.

We will arrive at your home or office, we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

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